fbpx

FAQ

Most frequent questions and answers

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

We accept VisaMasterCardDiscoverAmerican Express.

We accept major debit/credit cards, and bank transfers (Nigerians only)

You cannot track your order, for Nigerian customers, after your order has been confirmed a waybill number will be sent via email. You will be contacted by the shipping company for pickup or delivery.

If you do not receive an email from Beth Apparel within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Beth Apparel account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact us by emailing bethapparel@gmail.com

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
    • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to be sent to you, you will receive a second email with waybill number for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package. Depending on the shipping method used, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Currently, we do not ship internationally.

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to (bethapparel@gmail.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact us if you continue to experience any problems logging in

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE.